So, today what I want to do is, I want to give you a quick Intelswift review. This is a new tool on AppSumo. And, I must tell you, this is not just another simple chatbot. This is a very, very big platform. It is a full helpdesk. So let us take a look.
What is Intelswift?
Basically, Intelswift is an all-in-one, “omnichannel” customer support helpdesk. What does that mean? It means it is a tool that brings all your customer conversations into one single inbox. It is not just a website chat. It connects to your email, your chat, your WhatsApp, and even your voice calls. And then, it uses AI agents to manage all these things.
How is it useful?
This is very important. The reason it is so useful is because it acts like a full, 24/7 support team. You can create AI agents for both chat and voice. These AI agents can answer common questions, they can resolve tickets, and they can, uh, understand what the customer is feeling. It also has a “Swift AI Copilot,” which helps your human agents by giving them real-time suggestions and summarizing conversations. It is built to automate your full support workflow.
Features
Now, the features are, to be honest, very advanced. This is not a simple tool. Here are the main components:
- Omnichannel Inbox: You can manage website chat, email, WhatsApp, and even voice calls all from one dashboard.
- AI Agents: You can build AI agents for both chat and voice to automate your support.
- Swift AI Copilot: This AI assists your human agents with suggestions and summaries.
- Knowledge Base: You can build a help center, and the AI uses this to answer questions.
- Workspaces: You can create separate, isolated workspaces for different clients or brands.
Conclusion
So, the final question. Is Intelswift worth it? This is a very, very complex answer. You must listen carefully.
The Intelswift lifetime deal is, I think, one of the most powerful and feature-rich helpdesk systems I have ever seen on AppSumo. The voice AI, the omnichannel inbox, the AI copilot… these are enterprise-level features.
BUT. This is very, very important. You must read the user questions on AppSumo. Almost every new user is saying the same thing: this tool is “so confusing to use.” People are saying it is a “mess of options” and they cannot even figure out how to create a simple chatbox. There is a very, very steep learning curve.
So, my verdict is: this is a tool for “pro” users only. If you are a technical person, or an agency, and you are willing to spend many, many hours learning, this tool is maybe a 10/10. But if you are a beginner and you just want to add a simple chat to your website… you will be very, very frustrated. Simple as that.
