Today I am doing a Support Board review. This is a new deal on AppSumo, and to be honest, it is a very, very powerful tool. It is in the customer support, you know, the chat category. And it is a very big competitor to expensive tools like Intercom. So let us take a look and see what it does.
What is Support Board?
Basically, Support Board is an all-in-one customer communication platform. That is the main idea. It is not just a simple live chat. It is a full system. It combines live chat, an AI chatbot, and a ticketing system into one single dashboard. It is a very big tool.
How is it useful?
This is, I think, the most useful part. It is an “omnichannel” inbox. What does that mean? It means all your customer messages, from your website chat, from WhatsApp, from Facebook Messenger, from Telegram, and even from your emails… they all come into this one inbox. So your team does not have to, you know, log in to five different websites. You can answer everyone from one place. This is a huge, huge time saver. And you can set up an AI chatbot to answer all the common questions automatically before a human has to step in.
Features
Now, the features are, to be honest, there are too many to list. It is a very complete tool. But here are the main ones that are very important:
- Omnichannel Inbox: This is the number one feature. It connects to WhatsApp, Instagram, Telegram, Messenger, and email. All in one place.
- AI Chatbot:Entry: You can train the AI on your own website content, your documents, all these things. It uses OpenAI, and you can even bring your own API key (BYOK), which is very good. It means you are not limited by their credits.
- Human Handoff: This is very smart. The AI bot can answer the easy questions, and then if the customer needs a real person, it will seamlessly transfer the chat to a live agent.
- Ticketing System: It is not just for chat. You can manage full support tickets for complex problems.
Conclusion
The final question. Is Support Board worth it? This is a very complex answer. You must listen carefully.
The tool itself, the software, is incredibly powerful. Many users say it is a true replacement for tools that cost, uh, hundreds of dollars every month. The feature list is huge.
BUT. This is very, very important. You must read the reviews for this Support Board lifetime deal. There are some very serious red flags. Some users say the customer support is the “worst customer service I’ve ever experienced.” One user, you know, posted a very detailed 1-taco review saying the owner was rude, hostile, and even suspended their account for leaving a bad review. This is a huge risk. If you have a problem, you might be in big trouble.
So, my verdict is: the product is a 10/10 for features. But the risk with the support is also very high. It is a powerful tool, but there is a steep learning curve and, to be honest, a big risk with the company. Simple as that.