AI & CX Summit 2026: Speakers, Tickets & Full Guide (Jakarta, July 15)
July 15, 2026
TL;DR: The AI & CX Summit 2026, officially the Conversational AI & Customer Experience Summit (CACES) Indonesia Edition, runs as a one-day conference on July 15, 2026 at the JS Luwansa Hotel in Jakarta, Indonesia....
TL;DR: The AI & CX Summit 2026, officially the Conversational AI & Customer Experience Summit (CACES) Indonesia Edition, runs as a one-day conference on July 15, 2026 at the JS Luwansa Hotel in Jakarta, Indonesia. It gathers customer experience and conversational AI leaders from brands like Bank Mandiri, Trans Retail, Ninja Van, Telin, BCA Life, and FWD. Tickets start at $199 for the early bird pass, and ZPlatform AI is an official media partner for the event.
ZPlatform AI is a proud media partner of the AI & CX Summit 2026. You can see the full agenda and register on the official event page here.
Most “summits” in the customer experience space are thinly disguised vendor expos. You pay for a ticket, sit through a few sponsor pitches dressed up as keynotes, and leave with a tote bag. So when I look at any AI event, I ask the same question I ask about every tool I review: is this worth real money and a day out of your calendar, or is it hype with a lanyard?
I track conversational AI and customer experience events because the ideas that surface on these stages, the chatbot strategies, the contact-center automation case studies, the governance debates, tend to show up in the AI tools and deals I cover months later. The AI & CX Summit (CACES) sits right in that pipeline for Southeast Asia, and the 2026 Indonesia edition is its third annual outing in the region.
In this guide I’ll give you the full picture: the exact date and venue, the confirmed speaker lineup, every ticket tier and what it costs, who should actually attend, and my honest read on whether a day in Jakarta pays off. All event details below are pulled directly from the official AI & CX Summit page and verified against its current ticket listings.
Quick disclosure before we go further: ZPlatform AI is an official media partner for this event, which means we help spread the word. It does not change how I assess it. If a day-long regional summit is the wrong fit for you, I’ll say so plainly below.
Key Takeaways
- One focused day in Jakarta. The AI & CX Summit 2026 runs July 15, 2026 at the JS Luwansa Hotel in South Jakarta. It is a single-day, single-track-friendly conference, not a sprawling multi-day expo, which makes it easy to attend without burning a week.
- Enterprise CX and conversational AI focus. The agenda is built around real deployment problems: scaling customer support with AI, multichannel chatbot strategy, personalization, measuring ROI, and the regulatory and ethical side of conversational AI.
- Speakers from major regional brands. Confirmed speakers come from Bank Mandiri, Trans Retail, Ninja Van, Telin, BCA Life, FWD, and more, with titles spanning Chief Customer Officer, Head of Customer Experience, and VP of Technology.
- Accessible pricing. Early bird tickets are $199 and the standard Event Pass is $299. An exhibition booth runs $2,999. The organizer also offers 20% off through its newsletter signup.
- Solution providers in the room. Presenting and gold partners include Sendbird, Kore.ai, CleverTap, Genesys, Proximus Global, Kapture CX, and AiRudder, so the expo side is genuinely relevant for buyers evaluating CX platforms.
What Is the AI & CX Summit 2026?
The AI & CX Summit 2026 is a one-day conference focused on conversational AI and customer experience, organized by Altrusia Global under the full name Conversational AI & Customer Experience Summit (CACES). The 2026 Indonesia edition is the third annual outing of the series in the region, and it runs alongside Malaysia and Singapore editions across Asia.
The point of the event is narrow in a good way. This is not a general “future of AI” conference where you get a bit of everything and not much depth. It zeroes in on how businesses actually use conversational AI, chatbots, voice assistants, virtual agents, and contact-center automation, to handle customer service, sales, and engagement at scale. If your job touches customer experience, that focus is the whole value.
The summit brings together three groups on one floor: enterprise CX and digital transformation leaders who own the roadmap, conversational AI solution providers who build the platforms, and the practitioners who run support and contact-center operations day to day. That mix is where the useful conversations happen, because the people deploying these systems are in the same room as the people selling them.
For context on why an event like this matters now, the conversational AI space has exploded alongside the broader AI tooling boom. There are well over 10,000 AI tools on the market by most directory counts, and a large share of them now pitch some flavor of customer support automation or chatbot capability. Buyers are drowning in options. A focused summit like this is where the signal gets separated from the noise, which is the same job I try to do with every AI tool review on ZPlatform.
When and Where Is the AI & CX Summit 2026?
The AI & CX Summit 2026 takes place on Wednesday, July 15, 2026 at the JS Luwansa Hotel in Jakarta, Indonesia. The full venue address is Jl. H. R. Rasuna Said No.22 Kav. C, Karet Kuningan, Setiabudi, South Jakarta. It is a single-day event, so you can fly in, attend, and fly out without committing a full week.
Jakarta is a sensible host city for a Southeast Asian CX event. It is a major regional business hub, home to the banks, telcos, and retailers that are furthest along on customer service automation, and it is well connected for travelers coming in from across the region. The Kuningan business district where the hotel sits is central, so getting to dinners and side meetings is straightforward.
Because it is a one-day program, the planning math is simple compared to a multi-day summit. You are choosing whether to give up a single working day, not a whole week plus travel. For most attendees coming from within Indonesia or nearby SEA markets, that is an easy call if the agenda lines up with your work.
Who Should Attend the AI & CX Summit 2026?
The AI & CX Summit 2026 is built for people who own or influence customer experience and conversational AI decisions: CX and customer service leaders, digital transformation heads, contact-center operations managers, and the technology leaders who deploy chatbot and voice platforms. If your work involves making customer interactions faster, cheaper, or better with AI, this is your room.
Here’s my honest breakdown of who gets the most out of it:
- CX and customer service leaders. If you own support quality, deflection rates, or CSAT, the sessions on scaling support with AI and measuring ROI map directly to your targets.
- Digital transformation and innovation heads. The cross-industry case studies show what is actually working in banking, retail, telco, and insurance, not what looks good in a vendor demo.
- Technology and CRM leaders. The expo floor and the enterprise scaling sessions are useful if you are evaluating or replacing a conversational AI platform.
- Solution providers and startups. With presenting partners like Kore.ai and Sendbird in the room and a startup booster program, this is a focused environment to meet buyers and investors.
Who should probably skip it? Total beginners looking for hands-on, step-by-step training on how to build a chatbot from scratch. This is a strategy, networking, and case-study event for people already operating in CX, not a how-to bootcamp. If you are a solopreneur just starting out, your money is better spent on focused courses and the budget AI tools I recommend than on a regional enterprise summit.
AI & CX Summit 2026 Speaker Lineup
The 2026 speaker lineup leans heavily on practitioners from major Indonesian and regional brands rather than keynote celebrities, which fits an event about real deployment. The banner highlights speakers drawn from Bank Mandiri, Trans Retail, Ninja Van, Telin, BCA Life, and FWD, a strong cross-section of banking, retail, logistics, telco, and insurance.
Named speakers confirmed on the official site include:
- Adjie Wicaksana, Chief Innovation Officer
- Cahyadi Poernomo, Director and Chief Customer Management Officer
- Rajesh Grover, Group Chief Digital Officer and Head of AI
- Karin Zulkarnean, Chief Customer and Marketing Officer
- Grace Vita, former CXO and Director of Customer Care, Mandaya Hospital Group
- Agalliso Mario Raintung, Head of Customer Experience
- Dr. Kartina Sury, Senior Fellow
- Edy Susanto, Director of IT
- Danu Prasetyo, Head of Loyalty and CRM
The roster runs deeper than that, with more than 20 speakers listed across CX, marketing, technology, and operations roles. The consistent thread is seniority on the buyer side: these are the people who sign off on conversational AI projects, which is exactly who you want to learn from and network with at an event like this.
One caution worth stating plainly: speaker lineups for events this size always shift. Names get added and occasionally drop out due to scheduling. Confirm the current agenda on the official site before you buy a ticket specifically to hear one person.
What Does the AI & CX Summit 2026 Agenda Cover?
The agenda is organized around ten key discussion areas that span conversational AI from emerging trends through enterprise deployment to future challenges. Rather than abstract keynotes, most sessions are framed around problems CX teams are actively trying to solve.
The core 2026 discussion themes include:
| Topic | Focus |
|---|---|
| Emerging Trends in Conversational AI | The latest in NLP, machine learning, and AI voice assistants reshaping engagement |
| Regulatory and Ethical Considerations | Data privacy, compliance, transparency, and building consumer trust |
| Multichannel Engagement | Keeping chatbot and voice experiences consistent across web, app, and social |
| Personalization and Customer Insights | Using customer data to drive tailored interactions and recommendations |
| Scaling Customer Support with AI | Handling support volume with automation without losing quality |
| Measuring ROI and Success Metrics | The KPIs that actually prove a conversational AI investment is working |
| Human-AI Collaboration | Blended support models that combine agents and AI |
| Scaling Conversational AI for Enterprise | Rolling AI support, sales, and marketing out across large organizations |
| Cross-Industry Applications | How finance, retail, hospitality, and healthcare deploy conversational AI |
| Future Innovations and Challenges | What is coming next and how to stay agile |
Beyond the headline themes, the topic list goes granular: generative AI, large language models, conversational banking, fraud detection, sentiment and intent analysis, conversational commerce, digital humans, and contact-center automation all get coverage. For a CX leader, that breadth is the strength. You can build a full day around the three or four themes that map to your roadmap and treat the rest as useful context.
AI & CX Summit 2026 Ticket Prices
AI & CX Summit 2026 ticket prices start at $199 for the early bird pass and $299 for the standard Event Pass, with an exhibition booth option at $2,999 for vendors. These are accessible prices for a one-day enterprise event, especially next to the four-figure tickets that global AI summits charge.
Here’s the full current pricing pulled from the official tickets page:
| Pass | Price | What’s Included |
|---|---|---|
| Early Bird User End Pass | $199 | Event access, networking area, all exhibition booths, coffee breaks, buffet lunch, certificate of participation |
| Event Pass | $299 | Same inclusions as the early bird pass, at standard pricing |
| Exhibition Booth | $2,999 | Everything in the user pass plus 2 delegate passes, a 2x2m booth, a dedicated webpage, blog and social promotion, exhibitor branding, and access to the delegate list |
A few honest notes on value. The early bird pass is the obvious choice for individual attendees, and at $199 it is genuinely low-risk for a full day of content, lunch, and networking. The Event Pass is the same thing at standard price once early bird sells out, so the only real decision is whether to book early. The $2,999 exhibition booth is a vendor play, not an attendee ticket, so don’t buy it expecting a better seat.
The organizer also runs a newsletter promotion offering 20% off all tickets when you sign up on the event site, and group and student rates are available by emailing the organizer directly. If you qualify for a student or group rate, ask before paying full price. You can see the current ticket tiers and buy here.
The cheapest ticket is still expensive if the event doesn’t move your work forward. At $199, the AI & CX Summit only needs to hand you one usable idea or one good contact to pay for itself. Alston Antony
Who Is Backing the Event? Sponsors and Partners
The sponsor list is a useful signal of how serious the expo side is, because the platforms backing a CX event tend to be the ones buyers are actively evaluating. The 2026 presenting partners include Sendbird and Kore.ai, two well-known names in conversational AI and customer messaging.
Co-presenting partners include CleverTap, Genesys, and Proximus Global, with Kapture CX and AiRudder listed as gold sponsors. That is a strong mix of customer engagement, contact-center, and conversational AI platforms, which means the exhibition floor is genuinely worth time if you are comparing tools rather than just collecting swag.
On the media side, ZPlatform AI is an official media partner for the summit, alongside other industry publications and event networks. As I noted up top, that partnership is about helping the event reach the right audience, and it does not soften my read on who should attend or skip.
Is the AI & CX Summit 2026 Worth It? My Honest Take
The AI & CX Summit 2026 is worth it if you work in customer experience or conversational AI in Indonesia or the wider SEA region and want a concentrated day of peer case studies, platform comparisons, and senior-level networking. At $199 to $299 for a full day, the price is low enough that it does not need to clear a high bar to pay off.
Let me put it in the terms I use for any purchase. The cost is not just the ticket. Add travel within Jakarta or a flight from elsewhere in the region, maybe a night in a hotel, and you are realistically looking at a few hundred dollars all in for an out-of-town attendee, or close to just the ticket price if you are local. That is a modest spend, so the question is simply whether one day returns more than that in ideas, contacts, or a clearer view of which CX platform to buy.
For the right person, it clearly can. One honest case study from a peer who already deployed conversational AI at a bank or telco can save you months of trial and error. One conversation with the right platform vendor can shortcut a procurement process. The density of senior Indonesian CX leaders in one venue is hard to replicate any other way locally.
For the wrong person, it is a day you won’t get back. If you are a beginner without a specific question, or you want hands-on building rather than strategy and case studies, you’ll find the sessions too high-level. My rule holds here the same as it does for tools: don’t buy the access, buy the outcome. If you can name the outcome you want, a vendor shortlist, a benchmark, a hire, a partner, the low ticket price makes the math easy.
How to Get to the AI & CX Summit 2026
Getting to the venue is straightforward thanks to its central Kuningan location. The JS Luwansa Hotel sits on Jl. H. R. Rasuna Said in South Jakarta, and the official site lists clear transport options for travelers and locals alike.
If you’re planning your route, here are the key details. Soekarno-Hatta International Airport is about 33km away, so budget for Jakarta traffic if you’re flying in. Manggarai Station is roughly 5.2km from the venue for rail travelers, and the Rasuna Said bus stop is about a five-minute walk, which makes the hotel easy to reach by TransJakarta. You can check rooms and rates directly on the JS Luwansa Hotel website if you want to stay on-site.
A couple of practical tips from covering events like this. Build in buffer time for Jakarta traffic if you’re coming from the airport or another part of the city, because it can swing your arrival by an hour. And plan your must-see sessions in advance so you treat the expo floor and networking breaks as flexible time, not the other way around.
Frequently Asked Questions
When and where is the AI & CX Summit 2026?
The AI & CX Summit 2026, officially the Conversational AI & Customer Experience Summit (CACES) Indonesia Edition, takes place on July 15, 2026 at the JS Luwansa Hotel in South Jakarta, Indonesia. It is a one-day conference, the third annual Indonesia edition of the series.
How much do AI & CX Summit 2026 tickets cost?
Early bird tickets are $199 and the standard Event Pass is $299. Both include event access, networking, all exhibition booths, coffee breaks, buffet lunch, and a certificate of participation. An exhibition booth for vendors costs $2,999, and the organizer offers 20% off through its newsletter signup.
Who is speaking at the AI & CX Summit 2026?
Speakers come from major regional brands including Bank Mandiri, Trans Retail, Ninja Van, Telin, BCA Life, and FWD. Named speakers include Adjie Wicaksana (Chief Innovation Officer), Cahyadi Poernomo (Director and Chief Customer Management Officer), and Rajesh Grover (Group Chief Digital Officer and Head of AI), among more than 20 listed.
Is the AI & CX Summit 2026 good for beginners?
Not really. It is a strategy, case-study, and networking event aimed at customer experience leaders, digital transformation heads, and technology decision-makers. Beginners looking for hands-on chatbot-building training will get more value from focused courses and budget tools than from an enterprise summit.
Is ZPlatform AI affiliated with the AI & CX Summit 2026?
ZPlatform AI is an official media partner for the AI & CX Summit 2026, which means we help promote the event to the right audience. The partnership does not change our honest assessment of who should attend and who should skip it.
How do I register for the AI & CX Summit 2026?
You can register on the official event site at conversationaltechsummitasia.com/id, where you’ll find the full agenda, speaker list, and ticket tiers. Sign up for the newsletter to access the 20% discount, and email the organizer for group or student rates.
The Bottom Line
The AI & CX Summit 2026 is a focused, affordable, one-day bet for customer experience and conversational AI professionals in Indonesia and the wider region. It trades the scale and star power of global AI summits for something arguably more useful to a working CX leader: real deployment case studies from regional banks, telcos, and retailers, plus a relevant expo floor and senior peers in one room, all for $199 to $299.
The honest caveat is the same one I apply to every purchase. The ticket only pays off if you can name the outcome you want before you go. Walk in with target conversations, a vendor shortlist, and the specific themes you need answers on, and the day earns its price several times over. Walk in to “see what’s out there,” and you’ll spend a day feeling busy.
If you’ve decided it’s a fit, the smartest move is to grab the early bird rate before it expires. See the full agenda and register on the official AI & CX Summit page here, and while you’re planning your AI spending for the year, browse the AI tools and deals I’ve tested so the platforms you buy after the summit don’t blow your budget.